![]() If you're in a Lync hybrid environment and still running Lync Server on-premises, enable the user for Lync through the Lync Control Panel or Lync Management Shell, and then move them to Skype for Business Online. Force a directory synchronization, and then wait 30 minutes. If you're synchronizing your on-premises Active Directory with Office 365 and the user is already licensed for Skype for Business Online but still can't sign in, make sure that the value of msRTCSIP-UserEnabled is TRUE in the on-premises Active Directory schema. ![]() After the user is licensed, he or she will be displayed in the Lync Admin Center. To resolve this issue, first make sure that the user is licensed for Skype for Business Online in the Office 365 portal. If the problem continues, please contact your support team. Verify the sign-in address and try again. When you try to sign in to Skype for Business Online (formerly Lync Online), you receive the following error message: Cannot sign in to Lync because this sign-in address was not found.
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